Friday, 9 December 2011

Today's Little Victory - WebEx Productivity Tools for Lotus Notes

Over the past few months I have been battling with the Webex Productivity Tools plugin for Lotus Notes. This tool adds the functionality to add a Webex online meeting when creating a meeting in their Notes calendars. Nifty stuff, when it works...

For some users, however, the tool would not install. Error messages varied, if they ever occurred. Like many third-party tool providers, Webex were keen to ensure that we were running the correct version of Notes to match the version of our Webex site, but we were able to recreate our issues regardless of the Notes version that was being used.

The cause was elsewhere...

So, here are the Notes-related issues that I have found to stop the Webex Productivity Tools from installing into a Notes client.

  • User must have Designer or Manager access to his mailbox.
  • The mailbox must not contain any protected design elements in Forms, Views or Outlines.
  • The "UserToolbar" design element in the Outlines section of bookmark.nsf must not be protected. (This can be the case with users whose clients started life running early releases of Notes 6).
  • Other protected design elements in the user's mailbox. Check the database's Forms, Sub-Forms, and Views and un-protect any protected elements.

To un-protect a design element, simply highlight the element in your Designer client, open the properties dialog, design tab, and un-check the "Prohibit Design Refresh or Replace to Modify" box.

In addition - For Windows 7 users, the Webex One-Click tool must be run "As Administrator". (You can do this from the right-click menu of the shortcut to the application.)